Refund policy
Return & Refund Policy
Thank you for shopping with EaseHaus store. We want you to be completely satisfied with your purchase. Please read our return and refund policy below.
14-Day Right of Withdrawal
You have the right to withdraw from your purchase within 14 days without providing a reason.
The withdrawal period expires 14 days after the day you (or a third party designated by you, other than the carrier) receive the last item of your order.
To exercise your right of withdrawal, you must notify us within the 14-day period by submitting a return request through your customer account or by contacting our customer support.
How to Start a Return
You can request a return by logging into your customer account at:
https://shopify.com/83839615219/account
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Sign in to your customer account.
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Open your order history.
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Select the order you wish to return.
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Click Request Return and follow the instructions.
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Wait for our approval and return instructions before sending your item.
If you experience any issues, please contact our customer support team.
Returning Your Item
Once you have notified us of your decision to withdraw, you must send the item(s) back within 14 days of your withdrawal notice.
Items must be:
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Unused and in their original condition.
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In the original packaging where possible.
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Complete with all accessories, manuals, and included items.
We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.
Return Shipping Costs
Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for the cost of return shipping.
If the item is defective, damaged upon arrival, or incorrect, we will cover the reasonable cost of the return.
Refunds
After we receive and inspect your returned item(s), we will process your refund.
Approved refunds will be issued within 14 days after:
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we receive the returned goods, or
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you provide proof that the goods have been sent back, whichever occurs first.
Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.
Original Delivery Charges
If you withdraw from your order within the legal withdrawal period, we will refund the standard outbound shipping cost that you paid for delivery.
Any additional costs resulting from selecting a premium or expedited shipping option beyond our standard delivery service are not refundable.
Items That Cannot Be Returned
For hygiene, safety, and legal reasons, the following items cannot be withdrawn or returned unless they arrive damaged or defective:
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Opened pet food, treats, supplements, or edible products.
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Opened pet grooming or hygiene products.
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Personalized or custom-made products.
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Perishable goods.
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Gift cards.
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Products sealed for health or hygiene reasons that have been unsealed after delivery.
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Any item showing signs of use, damage, or alteration caused after delivery.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery and include photographs of the item and packaging. We will arrange a replacement, exchange, or full refund where appropriate.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact our customer support team through our website or your customer account
