Shipping Policy

Shipping Policy

Effective Date: JULY 19,2026

Thank you for shopping with LumoLiving. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.

  • Orders are processed Monday through Friday, excluding public holidays.

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (where available).

Shipping Times

Estimated delivery times:

  • United States: 5–12 business days

  • United Kingdom: 5–10 business days

  • Canada: 7–14 business days

  • Australia: 7–14 business days

  • Europe: 5–12 business days

  • Nigeria: 3–10 business days (where available)

  • Other International Locations: 7–20 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

From time to time, we may offer free shipping on qualifying orders. Any applicable free shipping promotions will be displayed on our website.

Order Tracking

Once your order has been dispatched, you'll receive an email containing your tracking number and a link to track your shipment.

Please allow up to 48 hours for tracking information to become available after your order has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and your order has not yet shipped, please contact us immediately. Once an order has been dispatched, we cannot guarantee that shipping details can be changed.

LumoLiving is not responsible for orders delivered to an incorrect address provided by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Lost, Stolen, or Delayed Packages

If your package appears to be delayed, please check the tracking information first.

If your package is lost or you need further assistance, contact our customer support team. We will work with the shipping carrier to help resolve the issue.

LumoLiving is not responsible for delays caused by customs inspections, severe weather, natural disasters, or other events beyond our control.

Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery.

  • Include your order number.

  • Provide clear photos of the damaged item and packaging.

We'll review your request and work toward an appropriate resolution.

Multiple Shipments

If you order multiple products, they may arrive in separate packages. This helps us ship items as quickly as possible from our fulfillment partners.

Contact Us

If you have any questions about shipping or your order, please contact us:

LumoLiving
📧 support@lumoliving.com (Replace with your actual support email.)