Return Policy
Return & Refund Policy
Effective Date: JULY 19,2026
At LumoLiving, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.
Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
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Be unused and in its original condition.
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Be returned in its original packaging with all accessories and manuals (if applicable).
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Include proof of purchase or your order number.
To start a return, please contact us at support@lumoliving.com (replace with your actual support email) with your order number and reason for the return. If your return is approved, we'll provide instructions on how to return your item.
Please do not send items back without contacting us first, as they may not be accepted.
Return Shipping
Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery. Include:
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Your order number.
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A description of the issue.
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Clear photos or videos showing the problem.
We'll review your request and work with you to provide an appropriate resolution.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund to your account.
Original shipping charges are not refundable, unless the return is due to our error (such as a defective, damaged, or incorrect item).
Exchanges
We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details.
Non-Returnable Items
The following items cannot be returned:
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Personal care and hygiene products that have been opened or used.
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Gift cards.
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Downloadable digital products.
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Clearance or final sale items (unless faulty).
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Any item returned in a condition different from how it was received.
Order Cancellations
Orders may be cancelled only before they have been processed for shipment.
Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if your order meets the eligibility requirements above.
Late or Missing Refunds
If you haven't received your refund:
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Check your bank account again.
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Contact your credit card company or payment provider, as refunds can take time to appear.
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Contact your bank.
If you've completed these steps and still haven't received your refund, please contact us.
Contact Us
If you have any questions about returns or refunds, please contact us:
LumoLiving
📧 support@lumoliving.com (Replace with your actual support email.)
